Work for NDNA: Administrator

Head Office, Huddersfield
£24,211 FTE
12 months – temporary to cover maternity leave
22.5 hours per week (Monday-Thursday)

Main purpose of the job

This post organises the logistics and administration of delivering accreditation schemes and publications, within the programme delivery team.  This includes the packing and posting of publications orders and stock monitoring, supporting customers on their journey through accreditation schemes, financial administration and post-delivery evaluations. Additional duties include the support of the team with the delivery of online training. The post holder works closely across the team supporting events, publications and projects as well as wider teams as required. The role requires the post holder to work from NDNA’s head office. There may be some opportunity for pre-agreed remote hours, depending on the demands of the role.

Main duties: 

Publications

  • Support the wider team with customer enquiries, promoting products and their benefits to customers.
  • Process purchases for product and service sales to customers.
  • Stock control of products and services, such as publications, and reporting shortages.

Projects and Accreditation Schemes

  • Support the wider team with the co-ordination of projects, accreditation schemes, including booking venues and refreshments, appointing Associate Trainers and liaising with customers, internal and external colleagues.
  • Support the wider team to manage all aspects of the assessment process of accreditation schemes.
  • Where required, maintain the administration systems and financial records.
  • Prepare and dispatch documents and certificates, ensuring Associate Trainers/ customers receive material within allocated timescales.
  • Provide administrative support for the monitoring of contractual targets, including the processing of correspondence and confidential reports.
  • Maintain and manage emails and outlook calendar daily to effectively deliver NDNA services.
  • Handle and answer incoming calls and emails about projects, publications and contracts. Support with wider telephone helpline cover.
  • Support the team to review and update all working processes and procedures for continual improvement.
  • Collate, update and maintain data and records on systems accurately and in a timely manner (e.g. NDNA Customer Relationship Management System, other electronic data systems and hard copy filing systems as appropriate).
  • Provide administrative support for the monitoring of organisational and contractual targets.
  • Process invoices and purchase orders accurately, timely and within budget constraints, adhering to NDNA’s finance procedures.
  • Support the department in conducting post-delivery evaluations and assessing impact of delivery, reporting feedback to line managers.
  • Front of house duties – including meeting and greeting visitors as required.
  • Carry out such other duties as are required and are commensurate with the grade of the post.

Additional duties as required

Events

  • Host online training events alongside the associate trainer.
  • Co-ordinate training events, including booking venues and refreshments, appointing associate trainers and liaising with customers, internal and external colleagues.
  • Prepare and dispatch course/event materials, documents and certificates, ensuring trainers receive material within allocated timescales prior to events.
  • Deliver a targeted outbound telephone contact plan to maximise attendance at events.
  • Organise travel and overnight accommodation for staff or associate trainers as required within budget constraints.
  • Handle and answer incoming calls and emails about training events and conferences.
  • Potential for very occasional evening work

Benefits include:

25 days’ holiday, rising to 29 after service increments plus 8 bank holidays, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns.

To apply you will be asked to submit your CV along with a cover letter detailing how your skills, knowledge and experience meet the requirements of the role. Please email this to [email protected]

NDNA is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

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