Description
This policy sets out clear procedures for managing concerns, complaints and any incidents of aggressive or abusive behaviour from parents, carers or visitors. It supports providers in maintaining a safe, respectful and professional environment for staff, children and families while ensuring that concerns are handled fairly and consistently.
NDNA’s policies and procedures templates are included in NDNA membership.
Please note that these are templates that you should adapt according to the needs of your setting. All information is correct at the date of publishing. Settings have the responsibility to ensure they are up to date with legislation in between each published update of the templates (usually January and July each year). We appreciate all settings are unique, so we recommend you read through each template carefully before making appropriate changes. The templates are in Word format so they are easy to personalise and brand.
