Description
This policy sets out the procedures that providers follow to effectively manage and respond to both compliments and complaints. It aims to ensure that all feedback is handled consistently, fairly and professionally, supporting continuous improvement in the quality of care and education. By encouraging open communication and clear processes, the policy helps providers maintain positive relationships with families, meet statutory requirements and ensure that any concerns are addressed promptly in the best interests of children.
NDNA members can download all of our policy and procedure templates by logging in.
Please note that these are templates that you should adapt according to the needs of your setting. All information is correct at the date of publishing. Settings have the responsibility to ensure they are up to date with legislation in between each published update of the templates (usually January and July each year). We appreciate all settings are unique, so we recommend you read through each template carefully before making appropriate changes. The templates are in Word format so they are easy to personalise and brand.
